Shipping policy

Thank you for shopping with Small Frye Designs LLC. Here is how shipping works around here, in plain language.

Where orders ship from

All orders ship from me here in Texas. Products are made with my manufacturers in China, sent to me first, and then I pack and ship y'all's orders on to you. Nothing ships straight from the factory to your door.

Where I ship to

I ship all over the United States and worldwide. My general shipping setup covers 237 countries and territories, so if checkout lets you complete your order for your country, I can ship to you.

Shipping rates

Shipping is calculated at checkout. Your rate depends on what you ordered, the weight, where it is going and the delivery method you pick at checkout, with options that can include USPS, UPS, DHL eCommerce and DHL Express. The price you see at checkout is the price you pay for shipping, so add your items to your bag and head to checkout to see your exact options.

Processing and delivery time

Your total wait is processing time plus delivery time. Processing is me getting your order ready and packed, and delivery is the carrier time after it leaves me. Times can change depending on the item, whether it was a pre-order, and where you live, so I do not promise one fixed delivery window on this page. If an item is a pre-order, its listing and my updates will say where it is in production.

Tracking and shipment confirmation

Every order gets a tracking number before it leaves me. You will get a shipment confirmation email once your order has shipped, so you can follow it from my door to yours. Please give the tracking a little time to update after you get that email.

Duties and import taxes for international orders

For international orders where duties and import taxes are calculated at checkout, those duties and taxes are collected at checkout, so you are paying them up front instead of getting a surprise bill when your package arrives. That setup is often called DDP, or Delivered Duties Paid. Please check your checkout carefully, because it will show you if duties are included for your order. If your order is not a duties-collected order, your country may still charge its own fees on delivery, and those would be yours to pay.

Wrong address, lost or delayed packages

Please double check your shipping address at checkout, y'all. If you spot a mistake, email me at smallfryedesigns@yahoo.com as soon as you can and I will do my best to fix it before your order ships. If your tracking stalls, your package looks lost, or something arrives damaged, please do not worry about bothering me, just email me first and I will help you look into it with the carrier. I would much rather hear from you early than have you worrying about it on your own. Please do not wait weeks to tell me. The sooner I know, the more I can do.

Need to cancel?

If you need to cancel, please email me at smallfryedesigns@yahoo.com as soon as you can with your order number. If your order has not shipped yet, I will do my best to cancel it for you. For custom Ita bags, custom orders cannot be cancelled once production has started, so please reach out as early as you can if something changes.

Questions about shipping

Email me at smallfryedesigns@yahoo.com and include your order number if you have one. That helps me find your order fast.

This page was last updated on November 9, 2026.