Refund policy

Thank you so much for shopping with Small Frye Designs. I want y'all to love what you get from me, so if something is not right, please just reach out and I will do my best to help.

You have 30 days to ask for a return

You have 30 days after receiving your item to request a return. To be eligible, your item needs to be in the same condition you received it in, unworn or unused, with tags on and in its original packaging, and please have your receipt or proof of purchase handy.

To start a return, just email me at smallfryedesigns@yahoo.com and tell me what is going on and your order number. If your return is accepted, I will send you a return shipping label and instructions on how and where to send your package back. Please do not send anything back to me before you have heard from me, as items sent back without first requesting a return cannot be accepted.

If something arrives faulty, damaged, or wrong, I will cover the return postage. For any other return, return postage is paid by the customer, and if I send the label, its cost will be taken out of your refund.

If something arrives faulty, damaged, or wrong

Please check your order when it arrives, and if anything is defective, damaged, or just not what you ordered, email me right away at smallfryedesigns@yahoo.com with your order number and a photo or video if you can, so I can see what happened and make it right. Depending on what it is, that may mean a replacement or store credit, and I will talk it through with you.

If your package looks lost or arrives damaged

Please do not worry about bothering me, just email me first and I will help you look into it with the carrier. I would much rather hear from you early than have you worrying about it on your own. The sooner I know, the more I can do.

Things that cannot be returned

Custom one of a kind products, like a custom Ita bag made just for you, cannot be returned, since they were designed and made for you alone. I also cannot accept returns on sale items or gift cards, or on perishable goods, personal care goods, or hazardous materials. If you are not sure about your item, just ask me and I will let you know.

Exchanges

The fastest way to get what you want is to return the item you have first, and once your return is accepted, place a separate order for the new item.

Refunds

Once I have received and checked your return, I will let you know if your refund was approved. If it is approved, you will be refunded automatically to your original payment method. Please keep in mind it can take a little time for your bank or card company to process and post the refund too.

Questions about a return

Email me at smallfryedesigns@yahoo.com and include your order number if you have one. That helps me find your order fast.

This page was last updated on November 10, 2026.