FAQs
Hey y'all, here are the questions I get asked the most. If yours is not here, just email me at smallfryedesigns@yahoo.com and I will help.
What currency are your prices in?
All prices are in USD.
How does your shop work?
I design anime inspired creations here in Texas, and new designs are voted on by y'all over on Instagram at @small_frye_designs. Winning designs open for pre-order, payment is taken at checkout, and once the pre-order window closes I send the voted design off to production. Updates go out through my newsletters and socials.
When will my order ship?
Your total wait is processing time plus delivery time, and it can change depending on the item, whether it was a pre-order, and where you live, so I do not promise one fixed delivery window here. If an item is a pre-order, its listing and my updates will say where it is in production. Every order gets a tracking number before it leaves me, and you will get a shipment confirmation email once it has shipped. Please give the tracking a little time to update after you get that email.
Where do orders ship from, and where do you ship to?
All orders ship from me here in Texas. Products are made with my manufacturers in China, sent to me first, and then I pack and ship y'all's orders on to you. Nothing ships straight from the factory to your door. I ship all over the United States and worldwide, to 237 countries and territories, so if checkout lets you complete your order for your country, I can ship to you. Shipping is calculated at checkout, and it depends on what you ordered, the weight, where it is going and the delivery method you pick, with options that can include USPS, UPS, DHL eCommerce and DHL Express.
Do I pay duties and taxes on international orders?
For international orders where duties and import taxes are calculated at checkout, those duties and taxes are collected at checkout, so you are paying them up front instead of getting a surprise bill when your package arrives. Please check your checkout carefully, because it will show you if duties are included for your order. If your order is not a duties-collected order, your country may still charge its own fees on delivery, and those would be yours to pay.
What if I entered the wrong address?
Please double check your shipping address at checkout, y'all. If you spot a mistake, email me at smallfryedesigns@yahoo.com as soon as you can and I will do my best to fix it before your order ships.
What if my package looks lost or arrives damaged?
Please do not worry about bothering me, just email me first and I will help you look into it with the carrier. I would much rather hear from you early than have you worrying about it on your own. Please do not wait weeks to tell me. The sooner I know, the more I can do.
Can I cancel my order?
If you need to cancel, please email me at smallfryedesigns@yahoo.com as soon as you can with your order number. If your order has not shipped yet, I will do my best to cancel it for you. For custom Ita bags, custom orders cannot be cancelled once production has started, so please reach out as early as you can if something changes.
Can I return my order?
You have 30 days after receiving your item to request a return. To be eligible, your item needs to be in the same condition you received it in, unworn or unused, with tags on and in its original packaging, and please have your receipt or proof of purchase handy. To start a return, just email me at smallfryedesigns@yahoo.com and tell me what is going on and your order number. If your return is accepted, I will send you a return shipping label and instructions. Please do not send anything back to me before you have heard from me. Custom one of a kind products, like a custom Ita bag made just for you, cannot be returned. I also cannot accept returns on sale items or gift cards.
What if something arrives faulty, damaged, or wrong?
Please check your order when it arrives, and if anything is defective, damaged, or just not what you ordered, email me right away at smallfryedesigns@yahoo.com with your order number and a photo or video if you can, so I can see what happened and make it right. Depending on what it is, that may mean a replacement or store credit, and I will talk it through with you.
How do custom Ita bags work?
Custom Ita bags are designed with you from the first idea to the finished bag. Smaller bags like coin purses, mini keychain bags and wallets start at $300, and bigger bags start at $400 and go up depending on customization. You can pick things like hardware color, feet on the bottom of the bag, lining, strap types and even a customized logo on the back. Most custom talks happen through Instagram DMs or email, and if you order without reaching out first, I will email you within a week so we can start designing yours together. Your bag is made just for you and is not added to the shop afterwards.
How can I reach you?
Email me at smallfryedesigns@yahoo.com, find me on Instagram at @small_frye_designs, or on TikTok at @smallfrye23. Please include your order number if you have one, it helps me find your order fast.
